What is MOHRE and Its Role in the UAE?
The Ministry of Human Resources and Emiratisation (MOHRE) is the primary government authority overseeing labor policies and workforce management in the United Arab Emirates (UAE). It plays a pivotal role in shaping the country’s employment landscape, ensuring compliance with labour laws, and protecting the rights of both employers and employees.
History and Significance of MOHRE
MOHRE was formerly known as the Ministry of Labour (MOL) before being rebranded to better align with the UAE’s vision for economic and workforce development. The transition from MOL UAE services to MOHRE reflected the government’s commitment to modernizing employment regulations UAE and enhancing workforce management.
Over the years, MOHRE has introduced digital transformation initiatives to streamline labor-related processes. It has also established clear guidelines for employment contracts, dispute resolution, and workforce policies, making it easier for businesses and individuals to navigate the UAE labor system.
MOHRE’s Role in Labor Regulations, Dispute Resolution, and Employment Contracts
MOHRE is responsible for enforcing UAE labor laws, ensuring fair treatment for workers, and maintaining transparency in employer-employee relationships. Its key functions include:
- Labour Law Enforcement – MOHRE ensures that businesses comply with employment policies, including fair wages, working hours, and leave entitlements.
- Employment Contracts – The ministry regulates contract formalities, allowing employees to verify and review their agreements through MOHRE enquiry services.
- Work Permit & Visa Management – Employers must obtain MOHRE-approved work permits before hiring foreign workers.
- Labour Dispute Resolution – In case of workplace conflicts, MOHRE provides an official platform to file complaints and track their resolution.
- Company Compliance Audits – MOHRE monitors businesses to ensure they adhere to labor laws and regulations.
Importance of MOHRE Enquiry Services for UAE Businesses and Workers
With a rapidly growing workforce, the need for an efficient system to manage employment-related inquiries is crucial. MOHRE enquiry services simplify access to critical information for both employees and employers, offering:
- Real-time Access to Employment Data – Workers can check their labour contract status, work permit details, and more.
- Simplified Legal Compliance – Businesses can verify their adherence to labor laws without unnecessary delays.
- Quick Dispute Resolution – Employees can monitor the status of filed complaints.
- Enhanced Workforce Transparency – Employers can ensure their workforce data is up-to-date and compliant with UAE labour ministry regulations.
In summary, MOHRE is the backbone of the UAE’s labor system, ensuring fair treatment, transparency, and efficiency. By utilizing MOHRE enquiry services, businesses and workers can navigate employment-related processes smoothly, reinforcing the UAE’s reputation as a global business hub.
Key MOHRE Enquiry Services and Their Uses
The Ministry of Human Resources and Emiratisation (MOHRE) offers a wide range of enquiry services designed to assist both employees and employers in navigating UAE labor laws efficiently. These services provide instant access to essential employment-related information, ensuring employee rights UAE are protected while helping businesses stay compliant.
MOHRE has developed an advanced enquiry system that allows individuals and companies to check work permits, labor contracts, salary complaints, and other critical employment data. With MOHRE enquiry services, users can access real-time updates and make informed decisions about their professional and business engagements in the UAE.
Types of MOHRE Enquiry Services Available
MOHRE provides various labour-related enquiry services, catering to employees, employers, and job seekers. These include:
1. Employment Contract Enquiry
Employees can verify their employment contract details through MOHRE. This service allows workers to:
- Check the validity of their labour contract.
- Ensure their contract matches the agreed terms.
- Access information on contract type (limited or unlimited).
This is particularly important for expatriates who rely on legally binding agreements for their residency and job security.
2. Labour Card Enquiry
The labour card is an essential document for employees working in the UAE under private-sector employers. Through MOHRE enquiry services, individuals can check:
- Labour card number and validity.
- Employer details linked to the card.
- Renewal or cancellation status of their labour card.
This service ensures that employees can verify their work authorization status without needing to contact their employer directly.
3. Company Labour Status Enquiry
This service is beneficial for employers who need to verify their company’s labour law compliance. Using this MOHRE enquiry, businesses can:
- Check their company’s labour file status.
- Confirm their quota for hiring new employees.
- Ensure compliance with UAE labour regulations.
Employers can avoid potential penalties by staying updated on their company’s MOHRE compliance status.
4. Salary Complaint Enquiry
Employees facing salary-related disputes can use this service to check the status of their complaint. It helps workers:
- Verify whether their salary complaint has been processed.
- Track the status of an open complaint.
- Understand the legal steps MOHRE is taking to resolve the issue.
This service is crucial for protecting employee rights UAE, ensuring that workers receive their wages on time.
5. Work Permit and Visa Status Enquiry
One of the most frequently used MOHRE enquiry services, this feature allows both employees and employers to track the status of:
- Work permit UAE approvals.
- Visa issuance and renewal progress.
- Visa rejection reasons, if applicable.
This service eliminates delays and uncertainty in the hiring and visa approval process, making workforce management more efficient.
6. Complaint Status Enquiry
If an employee or employer has lodged a labour dispute or complaint with MOHRE, they can track its progress online. This service helps:
- Monitor the case status in real time.
- Check for updates on legal proceedings.
- Receive notifications regarding dispute resolution meetings.
By offering this service, MOHRE ensures transparency and accountability in labor dispute resolutions.
Who Can Use These Services and Why?
MOHRE enquiry services are accessible to a wide range of users, including:
- Employees – To check work permits, salary complaints, and contract details.
- Employers – To verify company labor status and employee records.
- Job Seekers – To confirm work permit eligibility before accepting job offers.
- Legal Representatives – To track labor cases and dispute resolutions.
These services contribute to a well-regulated labor market in the UAE, ensuring both employees and employers have equal access to critical employment information. Whether you need to verify a work contract, check a visa application, or resolve a labor dispute, MOHRE enquiry services provide a fast, efficient, and transparent way to manage your workforce-related concerns.
How to Access MOHRE Enquiry Services Online
The Ministry of Human Resources and Emiratisation (MOHRE) has made it easy for employees and employers to access essential labor-related information through its MOHRE enquiry services. Whether you need to check your employment contract, work permit status, or file a labor complaint, MOHRE offers digital labour services via its online portal and mobile applications.
With the MOHRE online portal and smart apps, users can conveniently track their employment status, submit requests, and receive updates without visiting MOHRE offices. Below is a step-by-step guide to accessing MOHRE enquiry services online.
Step-by-Step Guide to Accessing MOHRE Online Enquiry
MOHRE provides multiple ways for users to access its enquiry services. The most convenient method is through its official website or mobile applications.
1. Accessing MOHRE Enquiry Services via the Official Website
To check your employment details or submit an inquiry, follow these steps:
- Visit the MOHRE official website: Go to www.mohre.gov.ae.
- Select “Enquiry Services”: Look for the MOHRE enquiry services section, which offers various options like work permit tracking, labour contract verification, and complaint status checks.
- Enter Your Details: Depending on your enquiry type, you may need to provide:
- Your labour card number or passport number.
- Your work permit or visa application reference number.
- Your complaint reference number, if applicable.
- Submit the Request: After entering the required details, click on “Submit” to retrieve your enquiry results.
- Review Your Information: The system will display real-time updates on your work permit, visa status, employment contract, or complaint status.
Navigating the Official Website (www.mohre.gov.ae Enquiry Service)
MOHRE has also introduced mobile applications to make labour-related enquiries more accessible:
1. MOHRE UAE App (For Employees & Employers)
- Available for Android & iOS devices.
- Offers real-time tracking of work permit applications, complaint status, and labour contract verification.
- Enables employees to submit and track complaints directly from their smartphones.
2. Tawjeeh & Tasheel Apps
- Help companies and employees with employment contract processing and legal consultations.
- Provide labour law guidance and self-service options for MOHRE users.
Why Use MOHRE Online Enquiry Services?
- Convenience – No need to visit MOHRE offices for basic employment-related inquiries.
- 24/7 Accessibility – Check your labour contract, work permit, or complaint status anytime.
- Quick and Transparent – Provides instant results, reducing delays and confusion.
By using MOHRE enquiry services, employees and employers can efficiently access critical information through MOHRE’s digital labour services, ensuring a seamless and transparent process for all workforce-related matters in the UAE.
MOHRE Inquiry via Customer Care & Call Center
For those who prefer direct assistance, MOHRE enquiry services can also be accessed through customer support and call centers. The MOHRE helpline offers real-time assistance for employees, employers, and job seekers who need guidance on work permits, labour contracts, complaint tracking, and other workforce-related queries.
MOHRE Customer Support Numbers
MOHRE provides multiple contact options for government enquiry services related to labor laws and employment regulations in the UAE. The official helpline numbers include:
- MOHRE Call Center: 📞 600 590 000 (Available 24/7)
- International Helpline: Available for expatriates needing assistance from outside the UAE.
- Tasheel Centers: Provide in-person support for document submissions and labour services.
How to Make an Inquiry via Phone
To contact MOHRE and make an inquiry:
- Dial 600 590 000 from within the UAE.
- Select your preferred language (Arabic, English, Hindi, or Urdu).
- Choose the relevant service from the menu (work permit, labour card, salary complaint, etc.).
- Provide necessary details, such as your labour card number or work permit reference.
- Speak with a representative for direct assistance.
MOL (Ministry of Labour) Enquiry Services vs. MOHRE
The Ministry of Human Resources and Emiratisation (MOHRE) is the official authority responsible for overseeing labour laws and workforce regulations in the UAE. However, before MOHRE’s establishment, these responsibilities were managed by the Ministry of Labour (MOL). Many people still use terms like MOL UAE enquiry or MOL Dubai enquiry, but these services have now transitioned to MOHRE enquiry services to offer better efficiency and digital accessibility.
Difference Between MOHRE and MOL Enquiry Services
While both MOHRE and MOL served similar functions, there are significant differences between their enquiry services:
| Aspect | MOL (Ministry of Labour) | MOHRE (Ministry of Human Resources & Emiratisation) |
|---|---|---|
| Name & Branding | MOL UAE, MOL Dubai, Labour Ministry UAE | MOHRE (introduced as part of UAE Vision 2021) |
| Service Channels | Physical offices, limited online services | Fully digital services via MOHRE website & app |
| Labour Law Focus | Primarily focused on expatriate labor | Includes Emiratisation programs & workforce development |
| Labour Enquiry Services | Basic work permit & contract inquiries | Expanded services including salary complaints, labour law updates, and company compliance checks |
Evolution from MOL UAE Enquiry to MOHRE Services
The UAE government rebranded MOL (Ministry of Labour) to MOHRE to modernize labour management and align with UAE Vision 2021. This transition:
- Digitalized Labour Services – Previously, MOL required employees and employers to visit physical offices for inquiries. Now, MOHRE enquiry services allow users to check work permits, contracts, and complaints online.
- Broader Workforce Focus – Unlike MOL, which mainly managed expatriate employment, MOHRE emphasizes Emiratisation (increasing the number of UAE nationals in private-sector jobs).
- Improved Labour Law Enforcement – With better technology and real-time data tracking, MOHRE ensures stricter compliance with labour law updates UAE, helping workers and companies stay legally protected.
How the Transition Affects Businesses and Employees
The shift from MOL Dubai enquiry services to MOHRE enquiry services has streamlined workforce management, making it more efficient for both employees and employers.
For Employees:
✅ Easier Access to Information – Workers can check their labour contracts, salary complaints, and work permit status online.
✅ Faster Dispute Resolution – Labour disputes are handled more efficiently with digital tracking.
✅ More Transparency – Employees can verify if companies comply with Ministry of Labour UAE regulations.
For Employers:
✅ Simplified Company Compliance Checks – Businesses can check their labour status, work permits, and quota approvals easily.
✅ Emiratisation Quotas & Support – MOHRE provides additional incentives and guidelines for hiring UAE nationals.
✅ Reduced Processing Time – Digital submissions and approvals for MOHRE enquiry services save time compared to the old MOL system.
The transition from MOL enquiry services to MOHRE enquiry services represents the UAE’s commitment to a modern, transparent, and digitalized labour system. While older terms like MOL UAE enquiry are still used, all workforce-related inquiries and legal matters now fall under MOHRE. Understanding these changes helps both employees and businesses stay compliant with labour law updates UAE while benefiting from a more streamlined process.
Checking Your MOHRE Enquiry Status
Once you submit a request through MOHRE enquiry services, it is essential to track the status to stay informed about any updates. Whether you are checking a work permit application, labour dispute tracking, or visa approval status UAE, MOHRE provides an easy-to-use system for tracking your enquiry in real time.
How to Track MOHRE Enquiry Status
MOHRE allows users to check their case status through multiple platforms:
1. MOHRE Online Portal
- Visit www.mohre.gov.ae.
- Navigate to the MOHRE enquiry services section.
- Choose the type of enquiry you want to track (work permit, labour dispute, complaint status, etc.).
- Enter the required details (labour card number, case reference number, or passport number).
- Click “Submit” to view the latest update.
2. MOHRE Smart App
- Download the MOHRE UAE App (available on iOS & Android).
- Log in or enter your enquiry details.
- Navigate to the “Enquiry Status” section to check updates.
3. MOHRE Call Center
- Dial 600 590 000 for customer support.
- Provide your case reference or labour card number.
- The representative will update you on your MOHRE case status.
What Information Is Needed to Check the MOHRE Enquiry Update?
To track your MOHRE enquiry status, you may need the following details:
- Labour card number (for employment-related queries).
- Work permit or visa application reference number (for visa approval status).
- Complaint reference number (for labour disputes or salary complaints).
- Company registration details (for business-related enquiries).
Expected Response Times for Different MOHRE Inquiries
The processing time for MOHRE enquiry services varies depending on the type of request:
| MOHRE Enquiry Type | Estimated Processing Time |
|---|---|
| Labour Contract Verification | Instant (via online portal) |
| Work Permit Status | 2-7 working days |
| Visa Approval Status UAE | Up to 14 working days |
| Labour Dispute Tracking | 7-21 working days (depending on case complexity) |
| Complaint Resolution | Varies (based on investigation process) |
Tracking your MOHRE enquiry services ensures you stay updated on critical employment matters like work permit approvals, complaint resolutions, and labour dispute tracking. Whether using the MOHRE website, mobile app, or call center, employees and employers can efficiently monitor their requests and receive timely updates on their case status.
MOHRE Enquiry Services for Companies
Businesses operating in the UAE must comply with labour laws and workforce regulations set by the Ministry of Human Resources and Emiratisation (MOHRE). To streamline operations, employers can utilize MOHRE enquiry services for various employment-related inquiries, including work permit applications, company labour status checks, and compliance monitoring. These services help companies manage their workforce efficiently while ensuring full compliance with UAE labour laws.
How Businesses Can Use MOHRE Enquiry Services
Employers in the UAE can access MOHRE enquiry services for several key functions, such as:
- Labour contract verification – Ensuring employees have legally registered contracts.
- Work permit and visa application tracking – Checking the status of permits and visas.
- Company compliance checks – Reviewing whether a business adheres to UAE labour laws.
- Labour complaint tracking – Monitoring dispute cases filed against or by employees.
- Employee record enquiries – Verifying worker details such as visa type, contract duration, and work permit validity.
By leveraging these employer labour services, businesses can avoid legal issues, maintain transparency, and foster a positive work environment.
Company Inquiry for Labour and Compliance Checks
Maintaining corporate labour compliance is essential for businesses to operate smoothly. Through MOHRE enquiry services, companies can check:
- Company labour status – Ensuring all employees are legally registered with MOHRE.
- Visa quota approvals – Verifying the number of work visas permitted for hiring new employees.
- Wage Protection System (WPS) compliance – Ensuring that salaries are paid on time according to UAE labour law.
- Outstanding fines or penalties – Checking for any labour-related violations or pending dues.
To conduct a UAE company enquiry, employers can visit www.mohre.gov.ae, log in to the employer portal, and access their business dashboard for labour-related data.
Work Permit and Employee Record Enquiries
Employers can use MOHRE enquiry services to track the status of:
- New work permits – Checking if a new hire’s permit is approved.
- Labour contract amendments – Verifying changes to existing employee contracts.
- Work permit renewals – Ensuring employees have valid work permits before expiration.
- Employee visa status – Confirming whether an employee’s visa is active or pending renewal.
MOHRE enquiry services play a crucial role in helping businesses manage labour compliance, work permit applications, and employee record tracking. By utilizing MOHRE’s online portal and customer service channels, employers can ensure their workforce remains compliant with UAE labour laws while streamlining HR processes.
Common Issues & Solutions When Using MOHRE Enquiry Services
While MOHRE enquiry services provide a convenient way for employees and businesses to access labour-related information, users may occasionally encounter challenges. Issues such as login problems, incorrect records, delayed responses, or difficulties in resolving complaints can disrupt the process. Below are some of the most common problems and their solutions.
1. Login Issues & Account Access Problems
Many users face login issues when trying to access MOHRE online services. Common problems include:
- Forgotten username or password
- Technical errors on the website or MOHRE app
- Expired account credentials
- Issues with OTP verification
Solution:
- Use the “Forgot Password” option on the MOHRE portal to reset credentials.
- Ensure your mobile number and email are updated in the system for OTP verification.
- Try using a different browser or device if you face loading issues.
- Contact technical support MOHRE via 600 590 000 for assistance.
2. Incorrect Information in Records
Errors in labour contracts, work permits, or visa status can cause significant issues for employees and employers. Some users find that their employment details, salary, or work permit numbers are incorrect in the system.
Solution:
- Employers should submit correction requests through Tasheel centers or the MOHRE portal.
- Employees can raise a service request via MOHRE enquiry services to update their records.
- If errors persist, visit the nearest MOHRE service center with supporting documents.
3. Delayed Responses from MOHRE
Some users report long wait times when checking their MOHRE enquiry status, especially for:
- Labour dispute resolution
- Work permit approvals
- Visa processing inquiries
Solution:
- Track your request regularly via MOHRE’s online portal or mobile app.
- For urgent cases, call MOHRE’s helpline or visit a MOHRE service center in person.
- Employers should ensure all required documents are submitted correctly to avoid processing delays.
4. How to Resolve Complaints Effectively
If an employee has a labour dispute (e.g., unpaid salaries, contract violations), resolving it through MOHRE enquiry services can sometimes take time.
Solution:
- Submit a complaint via the MOHRE website or app.
- Track the status under labour case resolution UAE.
- If unresolved, visit a MOHRE labor office or escalate the matter to the Labour Court.
By understanding these common issues and solutions, users can navigate MOHRE enquiry services more efficiently. Whether it’s a login problem, incorrect data, or a delayed response, the right approach can ensure a smooth experience while using UAE’s labour assistance services.
Conclusion & Final Thoughts
In conclusion, MOHRE enquiry services are an essential resource for both employees and employers in the UAE. By providing streamlined access to information regarding work permits, labour contracts, company compliance, and more, these services ensure that workforce management aligns with the latest labour laws UAE. The digitalization of MOHRE’s services, including the online portal and smart apps, has made it easier than ever to track and manage employment-related matters efficiently.
For quick and efficient inquiries, it is recommended to:
- Use the MOHRE website or smart app for real-time updates.
- Ensure all your information is accurate before submitting an enquiry.
- Track MOHRE enquiry services status regularly to avoid delays.
- Reach out to MOHRE’s call center for urgent queries or issues.
While there are some common challenges, such as login problems or delayed responses, utilizing MOHRE official services through the correct channels ensures you receive accurate, timely information. Remember that MOHRE’s official website and customer support are your most reliable sources for resolving any queries related to labour dispute tracking, work permits, and other workforce-related concerns.
In an evolving labour market, the importance of staying informed and compliant with UAE labour department regulations cannot be overstated. Therefore, always prioritize MOHRE enquiry services for handling employment matters, ensuring smooth operations for both businesses and employees.
FAQs on MOHRE Enquiry Services: A Complete Guide
MOHRE stands for the Ministry of Human Resources and Emiratisation, the government body responsible for overseeing labour laws, employment regulations, and workforce management in the UAE. It provides various services for both employees and employers, including work permit applications, labour contract verification, complaint resolution, and company compliance checks.
MOHRE enquiry services allow individuals and businesses to check the status of various labour-related matters, such as work permits, visa applications, salary complaints, and labour contract verification. These services are accessible through MOHRE’s official website, mobile app, and customer support channels.
You can check your MOHRE enquiry status through the following methods:
- MOHRE Website: Visit www.mohre.gov.ae, go to the enquiry section, enter the required details, and track your status.
- MOHRE App: Download the MOHRE UAE App, log in, and access the enquiry status section.
- MOHRE Call Center: Dial 600 590 000 and provide your reference number to a customer service agent.
To check your labour contract:
- Visit MOHRE’s website and navigate to ‘Enquiry Services’.
- Enter your labour card number, passport number, or Emirates ID.
- View and download your contract details.
To check your work permit status:
- Go to MOHRE’s official website.
- Click on ‘Work Permit Enquiry’ under enquiry services.
- Enter your application or labour card number.
- View the status update.
If your enquiry takes longer than expected:
- Check the MOHRE online portal regularly for updates.
- Contact MOHRE customer support at 600 590 000.
- Visit a MOHRE service center in person if urgent.
Employers can use MOHRE enquiry services to:
- Check employee work permit status.
- Track visa and labour contract applications.
- Ensure corporate labour compliance.
- Monitor any pending labour complaints.
Yes. If you don’t have a labour card, you can use:
- Passport number
- Emirates ID
- Application reference number
The official MOHRE helpline number is 600 590 000.
Employers can check their labour compliance status by logging into the MOHRE website, navigating to company services, and selecting compliance check.
To file a complaint:
- Visit www.mohre.gov.ae.
- Select Labour Complaints.
- Fill in the complaint details and submit it.
- Track your case status using the reference number.
Yes, you can withdraw a labour complaint by contacting MOHRE support or visiting a MOHRE service center.
Processing times vary:
- Work Permit Applications: 2-7 working days
- Labour Complaints: 7-21 working days
- Contract Verification: Instant (via portal)
Your complaint will be reviewed, and if necessary, MOHRE will mediate between you and your employer. If unresolved, the case may be escalated to Labour Court.
You can check the status via the MOHRE online portal under “Complaint Status Enquiry”.
You should immediately file a salary complaint through MOHRE, which will take legal action against non-compliant employers.
To check visa status:
- Visit MOHRE’s enquiry section.
- Select “Work Permit & Visa Status”.
- Enter your passport number or application reference.
Yes, corrections can be made through:
- MOHRE’s online correction request.
- Tasheel service centers.
MOHRE replaced MOL (Ministry of Labour UAE) and now handles all labour-related matters under a unified system.
- Log into MOHRE’s website.
- Go to “Labour Contract Enquiry”.
- Enter your details and download the contract.
No, work permits must be applied for by your employer through MOHRE’s employer services.
Yes, all MOHRE online enquiry services are free.
No, domestic worker issues are handled by Tadbeer centers.
Yes, you can check if you have a labour ban by visiting the MOHRE portal and entering your details.
MOHRE acts as a mediator; if unresolved, the case is transferred to Labour Court.
Yes, MOHRE provides a gratuity calculator to estimate end-of-service benefits.
You can access MOHRE services online via www.mohre.gov.ae.
Try using a different browser/device or call MOHRE’s helpline for assistance.
Yes, MOHRE has several service centers across the UAE.
For urgent matters, call 600 590 000 or visit a MOHRE center.